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Case Study
The case studies listed here are mere sampling of the scope of projects that we have tackled over the last three decades. Our trademarked program,Employee Owned Change TM gathers data anonymously from all levels of the organization. We then synthesize the information into a document that represents "The Voice of the Employees." This document serves as a blueprint to guide the Organization Development Change Process at all levels. The process demonstrates participative management and collaborative design.
The case studies are memorable and the letters of appreciation are sweet music to our ears.
In a project with the Burger King of Wyoming, when we arrived, absenteeism, high turnover, and low morale had become the norm. After six months of MMS consulting and training this is what George Hain, the president said, "Employee turnover dropped 81% in all four restaurants; gross sales of the Casper restaurant increased 3% despite a recession; net income system wide rose 800%."
Larry Katz of GTE stated that "sales had dropped significantly; competition, blame, and breakdowns in communication were rampant". At the end of the project, Larry said, "The year-end analysis was 84.8% as compared to the following year's realized objective of 116.5%. The turn around is more dramatic because we learned from our mistakes while working with The MMS Institute, Inc."
Bob Freinberg North Branch Manager of GTE said, "The MMS institute enhances the management team's ability to reach its business goals. This is done through coaching, facilitation and giving feedback in all aspects of leadership and management, which encourage individual excellence and team collaboration."
David Jordan, editor-in-chief of Better Homes & Gardens Magazine said about the environment that high stress, burnout, hopelessness, helplessness, and blocked creativity made coming to work unappealing. After the Team building, consulting and training he said, "The entire staff has undergone MMS team training, learning to identify and reach group goals. This co-operation makes BH&G - a cohesive, consistent magazine. We now have a better magazine, and we produce it with a lot less stress."
Pat Brozowski, VP of FMC stated after the completion of the project, "MMS and FMC evolved into a partnership. MMS has made an enormous difference in our company's change efforts and in the lives of the people they have worked with at FMC."
Jack Canfield, Co-author of Chicken Soup for the Soul series of books said after we had worked with their team, "I was deeply impressed by your masterful facilitation and teaching skills...I can't think of any person or organization who would not benefit from your myriad of skills and abilities."
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